GENAIROUS

S01

E11

Gen AI for support engineers: A Kahuna Labs case study

A real-world case study showing how GenAI tools are improving efficiency and problem-solving in technical support operations.

26 min 18 sec

September 12, 2024

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Episode highlights

Sanjeev Gupta explains how GenAI can transform support engineering, from market opportunity to execution challenges. He introduces the shift from Enterprise Knowledge Graphs to Customer Knowledge Graphs and explores why the goal isn’t replacing humans—but redefining the human-AI equation in customer support.

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Gen AI for support engineers: A Kahuna Labs case study

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