GENAIROUS

S02

E21

AI at Scale, People at Heart: Lessons in Building an AI-First Financial Services Organization

L&T Finance’s Nilesh Dange shares how large enterprises can scale AI meaningfully while keeping people, culture, and trust at the center of transformation.

23 min 52 sec

December 3, 2025

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Episode highlights

Nilesh Dange breaks down how L&T Finance is reinventing itself as a “FinTech at scale” by embedding AI into credit decisioning, home loan journeys, and daily operations while keeping people and culture at the center. He shares how agentic underwriting, digital loan copilots, and cross-functional squads are solving high-impact problems. From democratizing AI learning to using AI as a decision enabler in HR, this episode offers a field-tested playbook for leaders building AI-first enterprises without eroding trust or judgment.

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