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Bridging the Skills Gaps: The Impact of AI and Automation in the Workplace

3 in 4 members of the workforce report being somewhat familiar with AI

Yet only 10% express confidence in their abilities to harness this technology. The gap between awareness and action is significant, but what’s even more concerning is the lack of organizational readiness to support teams and their learning curves.

Developed in partnership with People Matters, this study captures insights from 1,200 HR leaders across Indian enterprises navigating a fast-changing business landscape. Enriched by in-depth interviews with learning leaders, it offers timely context to the evolving conversation around AI-readiness in today’s workplace.

What the report covers

  • The state of AI awareness and adoption
  • Skills gap and workforce challenges
  • Impact of AI and future outlook
  • AI integration: The next step to organizational transformation

What the data reveals.

  1. AI fluency is now foundational
    97% of respondents call digital literacy and AI fluency essential for the future workforce.
  2. Upskilling needs are accelerating
    54% believe widespread retraining is critical as AI automates more routine tasks.
  3. Privacy and security top the risk list
    76% identify data privacy and cybersecurity as the biggest concerns with AI adoption.
  4. AI’s black box is a barrier
    67% are concerned about the lack of transparency and explainability in AI decision-making.
  5. Workforce morale is under pressure
    1 in 4 worry that AI may negatively affect job security and employee confidence.

Thought leaders weigh in

“AI is not just a technological shift; it’s a transformation that requires organizations to rethink how they train and support their workforce.”

Rajita Singh
Chief People Officer, 
Kyndryl
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Team Upgrad Enterprise

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