Our expertise is built on the understanding that disruption demands fluency, not just awareness, in new technology. GenAI expertise becomes essential for all.
Our expertise is built on the understanding that customer-facing mandates are the building blocks of business and need continuous, deliberate sharpening.
Our expertise is built on the understanding that truly great companies strive for a tipping point on values, traits and competencies to raise the bar for everyone.
Our expertise is built on the understanding that customer-facing mandates are the building blocks of business and need continuous, deliberate sharpening.
Transform your distributed sales force with our tailored, role-based learning journey and proprietary framework for exceptional service and customer satisfaction.
Type
Cohort-based (blended)
Duration
3 to 12 MONTHS
SERVICE ACADEMY
For Large Distributed Service Teams
Program
Service Academy
Transform your distributed service teams with our tailored, structured role-based learning journey and proprietary framework for exceptional service delivery and customer satisfaction.
Wide range of meticulously crafted programs tailored for sales and service professionals, delivered in classroom, virtual, and blended formats, covering Enterprise Sales, Channel Sales, and B2C Sales.
02
Years of Experience in Result Focused Training
Over 18 years of extensive experience in sales and service training, collaborating with over 6600 clients and supported by a team of more than 1,000 training experts.
Proprietary APPROACH
DEEP DIVE
Map the Current State
DIAGNOSTIC
Identifying Training Gaps
DESIGN
Develop Customized Design & Approach
DELIVERY
Execute, Monitor & Refine
DRIVE OUTPUT
Measure Goal Impact
Drive Business Success with Top Sales and Service Training Courses for Businesses
The curriculum is customized to your organizations need which may include modules on product, process, sales techniques, negotiation skills, customer relationship management, product knowledge, sales psychology, market analysis, and practical sales scenarios. It also includes sales training programs that focus on developing customer service teams through targeted sales and service training courses for businesses.
How can a Sales Academy improve sales performance?
It improves sales performance by equipping sales professionals with enhanced skills, knowledge, and strategies through sales training courses and sales training programs to effectively engage customers, overcome objections, and close deals more successfully.
Do you conduct soft skills / behavioural trainings?
Yes, we do have a range of soft skills or behavioural trainings. The trainings are on negotiation skills, stress management, story telling, change management, selling skills, growth mindset, data driven decision making, communication skills, team management and more. These trainings are designed to support leadership development and enhance corporate leadership skills across businesses.
How can storytelling enhance presentation skills?
Storytelling enhances presentation skills by making content memorable, emotionally engaging audiences, simplifying complex information, and creating a compelling narrative that resonates with listeners, a key element in top sales and service training courses for businesses.
What techniques are taught in an Art Of Presenting Through Storytelling course?
Techniques include identifying key messages, structuring narratives, using vivid imagery, incorporating personal anecdotes, adapting stories to different audiences, and delivering with authenticity and passion, tailored for sales training programs.
How can accountability and ownership be fostered in a team?
It can be fostered by setting clear expectations, assigning roles and responsibilities, promoting open communication, encouraging autonomy, providing regular feedback, and recognizing achievements and accountability, strategies reinforced through sales training for customer service teams.
How can leaders encourage a culture of accountability?
Leaders can encourage accountability by modeling desired behaviors, creating a supportive environment, setting smart goals, holding regular check-ins, providing resources and training through leadership development programs, and fostering trust and transparency within the team, which are core elements of corporate leadership skills training.
What is a growth mindset and why is it important?
A growth mindset is the belief that abilities and intelligence can be developed through dedication and hard work. It's important because it fosters resilience, creativity, continuous learning, and a willingness to embrace challenges and learn from failures, which are essential qualities in leadership development programs and corporate leadership skills training.
How can a growth mindset be developed in employees?
It can be developed by promoting learning opportunities, encouraging risk-taking and experimentation, providing constructive feedback, praising effort and persistence over mere outcomes, and reframing setbacks as opportunities for growth, integrated into sales and service training courses for businesses.
How can leaders promote a growth mindset within their teams?
Leaders can promote it by modeling a growth mindset themselves, celebrating progress and effort, providing learning resources, creating a safe space for taking risks, encouraging collaboration and peer learning, and fostering a culture of curiosity and resilience, strategies supported by sales training programs.
How can emotional intelligence improve leadership?
Emotional intelligence improves leadership by enhancing self-awareness, empathy, relationship management, decision-making, conflict resolution, and overall communication effectiveness, skills that are further developed through sales training courses.
How can leaders develop their emotional intelligence skills?
They can develop skills through self-reflection, seeking feedback, practicing mindfulness, improving active listening, empathizing with others' perspectives, managing stress effectively, and continuously learning and adapting emotional responses, which are key focus areas in leadership development programs and executive leadership training.
What are the benefits of emotional intelligence in team management?
Benefits include stronger interpersonal relationships, reduced conflicts, improved teamwork and collaboration, better decision-making, higher morale and motivation, and increased trust and loyalty among team members, outcomes commonly achieved through top sales and service training courses for businesses.
What is a Service Academy in a professional context?
A service academy focuses on enhancing customer service skills and creating a customer-centric culture within organizations through training, coaching, and continuous improvement initiatives, aligning with specialized sales training programs for service teams.
How can a Service Academy improve customer service skills?
A service academy is a powerful platform for developing exceptional customer service skills by training the service teams on communication skills, customer centricity, problem solving, empathy conflict resolution, product knowledge, and strategies for delivering exceptional service experiences, which are essential components of sales and service training courses for businesses and sales training for customer service teams.
What are the key components of a Service Academy curriculum?
Components include customer service fundamentals, handling difficult situations, service recovery, building customer relationships, using feedback constructively, and understanding the importance of customer satisfaction and loyalty, which are focus areas in sales and service training courses for businesses and top sales and service training courses for businesses.
What are the key skills taught in a Sales Academy?
Key skills include prospecting, relationship building, effective communication, objection handling, closing techniques, understanding customer needs, and leveraging data and insights for sales effectiveness. All of which are covered in sales training programs and sales and service training courses for businesses.